Effective Date: 1 January 2026

Our 30-Day Satisfaction Guarantee

We want you to feel confident trying Fertile Femme. If you purchase Fertile Femme directly from Harper Wellness, give it a genuine try and decide that it isn't right for you, you may be eligible for a refund under our 30-Day Satisfaction Guarantee.

To make a claim, please contact us at hello@harperwellness.com.au within 30 days of receiving your order and include:

• your order number;
• a brief explanation of why the product wasn't right for you; and
• any other information reasonably required for us to assess your claim.

We may also ask you to return the remaining product and packaging to us before your refund is processed.

Our Satisfaction Guarantee is intended to allow customers to genuinely try Fertile Femme without unnecessary risk. It does not apply where we reasonably believe the guarantee is being misused, including repeated refund claims, purchases made with the intention of obtaining a refund, fraudulent claims, or other conduct inconsistent with a genuine trial of the product and applies to your first purchase of a single canister of Fertile Femme only.

Eligible claims will be refunded to the original payment method. We aim to process approved refunds within 3–5 business days of approval or, where a return is required, receipt of the returned product.

Unless we agree otherwise, the Satisfaction Guarantee is limited to one claim per customer or household.

This voluntary guarantee is separate from, and does not limit, any rights you may have under the Australian Consumer Law.

Change of Mind

Because Fertile Femme is a consumable product, we do not otherwise offer refunds for change of mind once a product has been opened.

Unopened products in their original, saleable condition may be returned within 30 days of delivery. Return postage for change-of-mind returns is the customer's responsibility.

Please contact us before sending any return so we can provide return instructions.

Damaged, Faulty or Incorrect Items

If your order arrives damaged, incorrect or defective, please contact us as soon as possible at hello@harperwellness.com.au with:

• your order number;
• a clear photo of the issue where applicable; and
• a brief description of the problem.

We'll work with you to provide an appropriate remedy.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Our 30-Day Satisfaction Guarantee provides additional rights and does not replace or limit these statutory protections.

Contact Us

Email: hello@harperwellness.com.au

For Satisfaction Guarantee or return requests, please include your order number and the reason for your request.