Privacy policy

Privacy Policy

Effective Date: 1st January 2026

ABN: 55 283 104 501

Business Name: Harper Wellness

Website: www.harperwellness.com.au

1. Overview

At Harper Wellness Pty Ltd (“Harper”, “we”, “us”, “our”), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and store your personal information, and how you can access or correct your information.

We are bound by the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

2. What We Collect

We may collect the following types of personal information:

  • Your name, email address, phone number, and shipping address
  • Billing information and payment method (via secure third-party platforms)
  • Health-related information (only if voluntarily provided — e.g., via surveys or quizzes)
  • Device, location, and usage data through cookies or tracking pixels

3. How We Collect It

We collect information:

  • Directly from you (e.g., account signup, placing an order, email subscription)
  • Through cookies and analytics tools (Google Analytics, Facebook Pixel, Klaviyo)
  • When you interact with us via email, social media, or customer service

4. Why We Collect It

We use your personal information to:

  • Process and fulfil your orders
  • Provide customer support
  • Send transactional and marketing communications (you can unsubscribe at any time)
  • Improve our website, products, and user experience
  • Comply with legal obligations

We do not sell or rent your personal information to third parties.

5. Marketing & Communications

If you subscribe to our emails or SMS, we may contact you with:

  • Product updates
  • Educational content
  • Promotions or offers

You can unsubscribe at any time by clicking the “unsubscribe” link in any email or contacting us directly.

6. Cookies & Tracking

We use cookies and similar technologies to:

  • Analyse website traffic and performance
  • Personalise content and offers
  • Track conversions for ad campaigns

You can control cookies via your browser settings.

7. Data Storage & Security

We store your data on secure servers and use reputable third-party platforms (e.g. Shopify, Klaviyo, Stripe) to process transactions and store data.

We take reasonable steps to protect your personal information from misuse, interference, and unauthorised access.

8. Third Parties

We may share your data with trusted service providers who help us operate our business, such as:

  • Shipping carriers
  • Payment processors
  • Analytics and email platforms

They are only permitted to use your data to perform agreed services.

9. Access & Correction

You can request access to the personal information we hold about you and ask us to correct it at any time by contacting hello@harperwellness.com.au.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We encourage you to review it periodically. Continued use of our website indicates your acceptance of any changes.

11. Contact Us

If you have any questions or concerns, please contact:

Harper Wellness Pty Ltd

Email: hello@harperwellness.com.au

Registered in Victoria, Australia